If the size of the OST file increase, then it may start giving problems and stop taking data from the shared mailbox. So, the data from the shared mailbox increases the data very much, and it can grow more than the optimal size of 50 GB. But the Outlook stores all the data in the OST file. Then, take necessary action according to the given error.Īutomapping is a feature in the Office 365 which automatically maps the shared mailbox to your Outlook account. Here, check the recent logs which may show possible errors related to the shared mailbox. Restart the Outlook and go to the temporary folder (%temp%).
Go to Advanced tab and check the option Enable Troubleshooting logging.Click File option and then select Options.If the profile does not show even after manually adding it, then you should go for troubleshooting the Outlook and see its results. Then click OK and Apply.Īfter completing the process, you will be able to see the Shared mailbox in your Outlook profile. In the Advanced tab, click the Add button.Select the account (with the shared mailbox).Then select Account Settings > Account Settings. Start the Outlook and click the File menu.But if it is now showing, then the user may get an error message – ‘ The folder you selected is not available.’ In such a case, you can manually add the mailbox to the account. Usually, the Shared mailbox should come up instantly at the user’s Outlook profile. Remove the Error – ‘The Folder You Selected is Not Available’
The standard accounts like and are some typical example of the shared mailbox where the user can send or receive messages without needing a second pair of username or password. A shared mailbox is an extremely useful secondary mailbox which facilitates the user to access the shared data. One issue which arises after the migration is that some users do not view the Shared mailbox in Outlook. Sometimes it happens that the end user is not able to view the data at the local Outlook application.
Generally, the transfer is quite smooth, and there are no significant hurdles which interrupt the process and stop it. Just a case of narrowing this down.In recent years, the migration from the on-premises Exchange environment to Office 365 or cloud environment has become a trend, and many organizations are migrating their data completely to the Cloud. They may not appear in the AddressBook hen it first opens if there are more then one contact folder in the profile. In short, as already mentioned, if the contacts are in a contact folder contained in the PST file that was copied, it is impossible for just the contacts to go missing when the same file is opened on the new computer. To verify which data file the POP account is using, switch to the tab in Account settings -> highlight the POP account -> check the folder path/file name that appears beside the button On the old computer, the contact/calendar folders are stored in the "default data file" which can be found by opening Outlook and go toįile -> Account Settings -> Data files tab -> is the default data file the same as the one associated with the POP account? #4 - If you manually configured the POP account on the new computer, did you explicitly set the POP account to use the same PST file as was used on the old computer? If yes, that would mean that the contacts were stored in another data file on the old computer since there is no way to copy a PST file and not have all the contents included. #3 - How did you configure the email account on the new computer - as a POP or IMAP account? (If you only entered the email address/password then it would have defaulted to being an IMAP account.įile -> Account Settings -> Email tab (account type is in the right-hand column)
#2 - How many contact folders do you have listed when switching to the view of the Outlook Nav Pane? If more then one, switch the Outlook Nav Pane to the (press CTRL+6) to determine where those folders are located. #1 - When you say that the contacts are missing, are you referring to the AddressBook listing or from within the contact folder you expect them to be in?
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